Delivery Information

  • Delivery is carried out by experienced delivery drivers. We aim to use a 2 man delivery service for the large majority of our deliveries, however, small deliveries may be sent out via a 1 man service.

  • The delivery time scales stated on the web site are approximate only and Reclaim Nation will not be liable for any loss suffered by you arising from any delay in the delivery of the product(s). Reasons for delay or non-delivery could be and not limited to: holiday periods i.e. Christmas, Easter; the delivery area is in an area of inaccessibility; or in any other causes whatsoever beyond our control.

  • Please note it is the customer’s responsibility to ensure access is sufficient to receive the product(s) of your choice. We recommend that you measure the space in which the products are to be placed, and the space along the access route especially if goods are for upstairs rooms. If we have to abort delivery due to insufficient access the customer will be liable to pay the direct cost of delivery along with the return charges to us with the exception of bespoke items which cannot be returned. 

  • Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available unless otherwise agreed at time of order. 

  • Reclaim Nation do not accept any blame or liability for customers removing or disposing of old beds, mattresses or sofas prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered.

  • Deliveries made to business addresses will have the Buyers authority for anybody in the building to accept the goods on the customer’s behalf. Reclaim Nation will accept no responsibility once the goods have been signed for at the requested address.

  • Goods will be deemed to have been delivered once delivered to the specified address. Delivery is officially to the front door only but Goods may be taken to the room of choice at Buyers request. It is also the customer’s responsibility to remove all paintings, mirrors or any other objects that may get damaged or that may hinder the product from going into the room of choice during delivery. Reclaim Nation or its carriers will not be held responsible for any damage caused to Goods, property, fixtures or fittings during delivery. If the customer is unwilling to accept this waiver the item will be left at the front door of the property. It is the Buyers responsibility to ensure all Goods will fit through any doorways and/or passageways necessary for Goods to be delivered into the room of choice. Most Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods unless otherwise agreed at time of order. Any Warranty/Guarantee offered with the Goods is only applicable for Mainland UK.