Reclaim Nation - Complaints Handling Procedure
At Reclaim Nation, we are dedicated to offering exceptional service and ensuring customer satisfaction. If you have concerns regarding our products or services, we encourage you to contact us so we can address the issue quickly and fairly.
1. How to Make a Complaint
If you are dissatisfied with any aspect of our service, you can reach us through the following channels:
- Email: info@reclaimnation.co.uk
- Phone: Please contact our customer service team for assistance.
- Postal Address: You can also submit complaints in writing to our head office.
2. Acknowledgment of Complaints
- We will acknowledge receipt of your complaint within three working days.
- If the matter is simple, we will aim to resolve it immediately.
- For more complex issues, we will provide an initial response within 48 hours.
3. Our Resolution Process
- We aim to investigate and resolve complaints within 10 working days.
- If additional time is required, we will update you on the progress and expected resolution.
4. Escalating Your Complaint
If you are not satisfied with our response, you can escalate your complaint by:
- Writing to a Director at info@reclaimnation.co.uk.
- If the matter remains unresolved, you may contact your local Trading Standards or escalate the complaint to the Financial Ombudsman Service (FOS).
5. Contacting the Financial Ombudsman Service (FOS)
If you remain dissatisfied after following our complaints procedure, you can refer your complaint to the Financial Ombudsman Service:
- Website: www.financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
At Reclaim Nation, we take complaints seriously and strive to provide a fair and timely resolution to all concerns.