What information do we collect?

We collect data from you when you register on our site or place an  order with us (whether as a guest to the site or from a personally  created account).
You can however visit our site anonymously at any time.

What do we use your information for?

We may use your information in the following ways:

  • To personalise your shopping experience by being able to respond to your individual requirements

  • To improve our service to you by evaluating feedback and information from you

  • To improve our customer service and technical support

  • To process transactions (your information both public and private  will not be shared, sold, exchanged or given to any 3rd party company  for any reason whatsoever without your consent, except for delivering  the intended product or service that you have requested from us

  • To send periodic emails to include email marketing – you can  unsubscribe from any marketing contact from us through the link at the  bottom of the email

  • To administer a promotion, event or for our customer database

  • To assist you in the event of a problem completing your purchase

How long do we hold your data?

  • Personal data relating to transactions is anonymised after seven  years and your account will be removed after seven years of inactivity

  • Personal data that is used for marketing purposes will be retained indefinitely unless you choose to opt out

How do we protect and safeguard your personal information?

We have a variety of security measures in place to protect your personal information. These include electronic safeguards, such as  encryption, and physical safeguards and security.
Card payments are encrypted by our secure third-party payment provider. No payment information is stored by us.

Your Consent

By using our site you consent to our Privacy Policy and Terms and conditions.

Withdrawing your consent

  • If you would like to withdraw your consent, please contact us directly.

  • Once you notify us of your request, we will respond to you as soon as possible.

  • Wherever possible, we will anonymise all records relating to you and  to your account, including all transactions and communication.

Who has access to your data?

Access to your personal data is restricted at all times. Only our employees or trusted agents will be able to access your data. Their  access and activities are restricted to the purposes outlined above. These parties are:

  • Us; we have direct access to your data.

  • Squarespace can act on our behalf as Data Processors. This means they host our website and have access to ensure its correct function.

Changes to our privacy policy

If we decide to change or update our privacy policy, we will do so on this page.
Please contact us if you have any questions regarding our Privacy Policy.

Unsolicited Email Policy

Internet user privacy is of utmost importance to us and our  customers. Our success depends on our ability to maintain the trust of  our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or  promotions, customers must have agreed to receive such messages, by  either purchasing from us or by opting into one of our mailing lists.  Any recipient may request at any time to be removed from our list, and  we will comply with that request. In addition, we will thoroughly  investigate any allegations made by recipients relating to unsolicited  messages.

Policy against advertising our website using unsolicited email messages

We require that all emails promoting our business or its products  are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails  promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

  • We never sell or share your email addresses with other companies.

  • You can unsubscribe at any time.

  • We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.

  • If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.

  • If you feel you've been sent an unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is an unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.