How can we help you?

Your estimated delivery lead time is shown on each product page and confirmed in your order confirmation email. As we offer a wide range of products, delivery times can vary depending on the item and how long it takes to reach our warehouse or your home.

Our couriers are available to deliver between 8 am and 9 pm, seven days a week.

Yes, we now offer free delivery across the entire UK, including Scotland and Northern Ireland.  

Yes, our chosen couriers are equipped to handle all sorts of tricky and difficult deliveries, they are furniture specialists who will endeavour to deliver to any fixed address. 

All deliveries will be complete by a two-man team and will be delivered to the room of choice. All couriers are specialists in delivering large, bulky item such as furniture, ensuring you will not have to worry about awkward delivery on arrival, we are equipped to manage any situation! 

Your details can be changed at any point, however delivery addresses will need to be changed 5 days before delivery to ensure no failed deliveries. If you would like to change your delivery address, time or details please contact us as soon as possible either to info@reclaimnation.co.uk or telephone customer services and we can update your details and communicate with shipping providers on your behalf.

We will always deliver complete orders unless a request has been made to split, this means that the item with the longest lead time will set the delivery date, to ensure orders are not split into separate deliveries, unless specifically requested. All requests need to be sent to info@reclaimnation.co.uk or telephone us on 03 330 440 117

For any issues regarding delivery we recommend using our live chat at the bottom left of every page on the website. Alternatively you can email us at info@reclaimnation.co.ukor call on 03 330 440 117

Point to Point are specialists in providing bulky, high-value and potentially fragile or breakable large items, also providing 2-man delivery to ensure the customer never has to take any responsibility for moving items into their desired location at the delivery destination.

Point to Point are a reliable, estabolished copmany who have been in the distribution and logistics business in the UK for 40 years! 

Point to Point will contact you via text, email & phone. All delivery dates will first be text to you and then confirmed by phone call. Failure to confirm the delivery date will void the delivery until confirmed. We endeavour to provide a personal service so that the delivery can be distributed and received accurately first time. 

If you have any issues arranging courier please contact us directly on info@reclaimnation.co.uk or telephone our customer service department on 03 330 440 117

You will receive automatic notifications of your order via Email and SMS, as well as telephone if there has been no reply to the SMS.

We’re sorry if your order has been delayed. Sometimes lead times can be affected by supplier or courier delays, but we’ll always keep you informed along the way. You’ll receive update emails from us as soon as we have new information, and you can contact our team anytime at info@reclaimnation.co.uk for the latest update on your order.

There are multiple ways to complete purchases on Reclaim Nation; 

1. Debit Card (VISA or Mastercard)

2. Credit Card (VISA or Mastercard)

3. PayPal (or PayPal Pay-in-3)

4. Klarna 

5. Apple Pay

6. Google Pay

7. Wholesale Business Invoice

We accept all card types that are enabled by VISA or Mastercard, PayPal and Klarna are also accepted.

All items are already inclusive of VAT and all other taxes and duties - there are no additional charges, duty or taxes.

Klarna lets you spread the cost of your purchase in a way that suits you. At checkout, simply choose Klarna as your payment method and follow the quick on-screen steps to apply. You’ll then be able to pay later in 30 days or split your purchase into monthly instalments, depending on your preference and Klarna’s approval.

Shopify Payments is PCI compliant and supports 3D Secure checkouts, making it one of the most secure payment gateways in the world. 

All payments are made directly to Klarna. You can manage your payment schedule, view statements, and make payments anytime through the Klarna app or by logging in at klarna.com. Klarna will also send you reminders before each payment is due.

To process a replacement, collection, or refund, we’ll need your order number and a brief description of your request. Please contact our team by emailing info@reclaimnation.co.uk or calling us on 03 330 440 117, and we’ll be happy to help.

If there’s an issue with your order, please get in touch with us as soon as possible. Our team will review the problem and arrange the best solution — whether that’s a replacement, repair, collection, or refund. We’ll guide you through each step to make the process as smooth as possible. You can reach us at info@reclaimnation.co.uk or call 03 330 440 117.

If you’d like to return an item for a refund, please contact us at info@reclaimnation.co.uk, and a member of our team will guide you through the process. We can arrange collection from your address, though a collection fee will apply. To ensure your return is accepted, all items must be unused and returned in their original packaging.

If you’d like to raise a complaint, please email us at info@reclaimnation.co.uk with the details of your concern. Your message will be forwarded to our service team, who will review it carefully and respond as quickly as possible to resolve the issue.

Once your return has been received and inspected, your refund will be processed within 5–10 working days. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider. We’ll send you an email confirmation as soon as your refund has been issued.

You’ll receive an email from our courier once your order is ready to be delivered — this will include details to book a convenient delivery date. For items with longer lead times, we’ll also send you regular email updates to keep you informed on the progress of your order. If you’d like an update at any time, please contact us at info@reclaimnation.co.uk and our team will be happy to help.

If you would like to place and order simply add the item / items you would like to your basket and follow the checkout instructions. Alternatively if you would like to speak to order with a person please call 03 330 440 117

If you are looking to make an order for your business, please contact us directly on info@reclaimnation.co.uk or review our Business & Wholesale information and Orders pages

If you are looking to make an order for your business, please contact us directly on info@reclaimnation.co.uk

All product dimensions can be found on each product page under the ‘Dimensions’ section. If you need any extra details or advice on sizing, feel free to contact our team at info@reclaimnation.co.uk.

If your contact details have changed since placing your order, please email us at info@reclaimnation.co.uk with your order number and the updated information. We’ll make sure your details are corrected so you don’t miss any delivery updates or important communication.

All sorts, our blogs are filled with how to guides, look-books, style trends and much much more. You can view our latest blogs by clicking here

All of product dimensions are shown in Centimetres (cm) and are located within the product specification on the right-hand side of the product page

Hand made is the process of making our products by hand rather than using large mass production machines. We feel this makes all of our products a more unique and characterful

If you sign up to our mailing list you will receive an email showing your discount code. Simply put this into the voucher code section at the checkout or click the link at the top of every page or in the email notification and it will be applied to your Cart price 

To contact our service team you can either email us at info@reclaimnation.co.uk or message us on our live chat function at the bottom left of the screen, or telephone us directly on 0333 339 9963

We offer a 2-year manufacturers guarantee on all of our products, we also offer at-home maintenance services for any technical problems you may encounter with your item

You will receive an automatic order receipt via email and accessible from your My Account page, once you have placed an order, business customers will receive a VAT receipt upon request or account setup

If any changes or an issues comes up simply contact us and a member of our team will assist you immediately! 

You can see all our B2B products online and can also place B2B orders using the following link

For individual items we cannot alter or bespoke build individual items. If you are a trade customer we can indeed alter products and make bespoke to fit bulk-order requirements. For more info please contact us at info@reclaimnation.co.uk 

We offer an extra 5% discounts for all blue light card members. To get your discounts please head to the blue light card website and redeem your voucher code

Reclaimed Wood: 

Reclaimed Wood refers to wood that has been reclaimed from a previous use - generally as a building material. This is wood that has been removed from a building or other application and is being given a second life as a new product.

Wood that's recycled and reused to meet today's ever-growing need for sustainable and eco-friendly homes and businesses. Reclaimed wood shouldn't be confused with salvaged wood, which has been cut and stored for several years, but not used for any form of construction. 

Aged timber gives reclaimed wood more strength and durability The reason reclaimed wooden flooring is stronger and will last longer than flooring produced from newer timber, is because the older wood is less likely to split.

When you place an order with us the options to create and account will show as part of the checkout process. You can also create an account by visiting this page to register a New Customer account

To login to your account simply click Login/Signup to My Account or click the following link to view the Login page. 

If you need to create an account please register from the Sign Up page

If you need to reset your password please visit the Reset Password page

You will be notified of competitions, offers and discounts, upcoming sales, limited edition items, low stock levels, new launches, VIP events, blogs and much much more!

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Lost of our ranges use the same finishes and follow similar trends because of this we believe you can mix and match. If you have any style enquires please contact us and a member of our team will be more than happy to help!

We offer 1-year manufacturers guarantee on all of our products 

Within our products we have a mix of soft and hardwood, mostly pine, oak and elm.

All of our reclaimed wood products are finished with a light varnish

Simply use the following link to book a virtual viewing which will be conducted on FaceTime or Whatsapp Video call, we will call you at the scheduled time slot. 

All our dining tables have rubber stoppers at the bottom of the legs to help stop scratching from becoming an issue 

We would not recommend putting hot plates directly on any of our products without using a matt. Although outdoor use is not strictly advised against, the surfaces are NOT designed to be kept outdoors.

Each piece of reclaimed furniture has its own story to tell. Every bump and groove a tell-tale sign of a previous life. 

Recycled timber from old house and boat building material, gives this furniture a unique and individual charm. 

No two pieces are ever identical and the beauty of owning one of these exquisite items is to have a totally exclusive and unique piece of furniture in your home. 

• Cracks and splits may occur in recycled timber, this is perfectly normal with this type of material and may occur as the product ages within the home. You may even find areas of wood filler and infills on your reclaimed furniture, including table tops and doors

• The colours on the timber will vary from piece to piece – this is part of the rustic charm of these beautiful collections

• The uniqueness and beauty of this natural product may also display the following characteristics

• Nail marks 

• Dents 

• Scratches 

• Bore Holes 

• Cracks and Splits 

All signs of a beautifully hand-crafted product of nature

Care Instructions: 

● Reclaimed furniture is not waterproof, heat resistant or immune to chemicals. Do not put hot dishes or cups on any surface, always use an insulated mat for protection. 

● Don’t use a protective cover containing rubber derivatives – it could react with the finish. 

● Dining tables should not be placed directly in front of a heat source, such as a radiator or underfloor heating as this will cause the humidity in the wood to drop resulting in some cracking. 

● Wooden products change colour with exposure to both natural and electric light. Rotate any ornaments to avoid patches of colour where an object has stood. 

● Sharp objects such as cutlery and pans can score the surface of your furniture, as can crockery being dragged across the top.

Cleaning Instructions 

● Spills should be removed immediately by dabbing the area using a clean damp cloth. Do not rub across the surface as this will damage the finish to the top of the table or cabinet. 

● We recommend cleaning with a damp cloth followed by a dry cloth. Never use vinegar, lemon juice or other cleaners containing acids, scouring powders or cream cleaners, which may contain abrasives. 

● Should you wish to apply a protective finish to your table, please apply a light coat of Osmo Wood Wax or Isoguard Natural Finish. Both products available on the internet. 

If your furniture becomes stained, scratched or chipped, or suffers other damage we recommend the following action. 

● Coloron Wood Dye 

Various colours are available to match the colour of your table. Simply follow the application instructions and then finish with a coat of Colron Refined Finishing Wax. 

● Ronseal Multi-Purpose Wood Filler 

Ideal for filling in cracks and splits and is available in various colours to match the finish of your table or cabinet. Once again follow the application instructions for best results.