Our Promise
The Reclaim Nation 2 Year Guarantee
We stand by the quality of our furniture, and we want you to enjoy it to the fullest. That's why every eligible piece is backed by a comprehensive two-year guarantee.
Effective for orders placed on or after 15 January 2024.
What's covered
Built to last, and backed to prove it
Our guarantee covers the structural and manufacturing faults below, so you can buy with confidence.
Deterioration or loss of fixings
Internal or pre-inserted fixings that deteriorate or come loose — for example metal threads working loose or detaching.
Chair leg faults
Chair legs are built for the long haul. Bends or breaks caused by faulty joints are covered.
External fixing faults
External fixings such as glued metal discs that detach from tabletops are covered under the guarantee.
Structural integrity
The frame is meant to last. If your product loses its structural integrity, we've got you covered.
What's not covered
A few things fall outside the guarantee
So expectations are clear from the start, the guarantee does not extend to the situations below.
Normal wear and tear
Issues that arise naturally from daily use and the ageing of the product over time.
Environmental & weather damage
Damage from exposure to harsh environments or adverse weather conditions.
Improper care or accidental damage
Damage from improper care, misuse or accidents isn't covered.
Exported products
Products exported outside of the UK are not covered under this guarantee.
Following the care instructions provided with each product, and considering the environment it's used in, helps keep your furniture in the best condition and maintains eligibility for claims. Any questions about what's covered? Just get in touch.
How to claim
Think you have a covered fault? Here's what to do
Claims are quick to start — send us the details below and our team will take it from there.
Get in touch
Email us with a detailed description of the issue, clear photographs, and your proof of purchase.
We review your claim
Our team assesses the fault against the guarantee and comes back to you.
We guide the next steps
If it's covered, we'll walk you through exactly what happens next to put things right.
Please include: a description of the fault, photographs, and proof of purchase — it helps us resolve your claim faster. Email: info@reclaimnation.co.uk
Good to know
The finer details
Duration
Valid for two years from the date of purchase.
Non-transferable
The guarantee applies to the original purchaser and can't be transferred.
UK law
Subject to the UK's standard laws and regulations.
Care matters
Following the care guidance provided with each product keeps your claim eligible.
UK only
Products exported outside the UK fall outside the guarantee.
Your statutory rights
This guarantee is offered in addition to your statutory rights as a consumer.
At Reclaim Nation, we're dedicated to providing quality products and peace of mind — so you can enjoy your purchase knowing we're here to support you.